Delivery Policy

  1. SKINETIC GADIEON delivery will be made by registered pos Malaysia to the shipping address stated in the order.
  2. We do not ship to PO Boxes, we only provide delivery services to our customers with full and valid address as goods redeemed.
  3. The estimated delivery duration will be 2-3 working days for Peninsular Malaysia if no delays.For East Malaysia deliveries, the estimated delivery duration will be 4-6 working days depending on the location of the cities and towns.
  4. We will notify and send the shipment tracking number to our customers by email when item(s) is sent.
  5. It is the responsibility of our customers to provide accurate shipping address and contact information, e.g.phone numbers, email address. If the postal service provider is unable to deliver the package to the customers due to various reasons, the goods will be returned to our office. In order to resend the package, we need to reconfirm the shipping address with our customers and they need to pay the shipping fees and other related charges again. We do not liable for any non-delivered packages if due to the mistake(s) created by our customer, e.g. inaccurate shipping address, etc.
  6. SKINETIC GADIEON reserves the right to withhold delivery of the Products to the Customer if it has any doubts whatsoever as to the Customer’s credit worthiness or insufficient identification.
  7. If our customers have any inquiries, please feel free to contact us at enquiry@skineye.com.my or call us at +6012 3051 428(West Malaysia) or +6017 8511 628(East Malaysia).