Return/Refund Policy

  1. This Returns Policy only applies where you make a purchase online from our website.
  2. SKINETIC GADIEON shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us within seven (7) days upon receiving the Products.
  3. If the Customer opts for replacement or exchange of Products, the affected Products MUST be returned via courier or post. All replacements or exchange of Products shall be effected subject to stocks availability.
  4. Return/Exchange of Products or refund can be arranged under the following reasons:
    1. If any Product has been delivered in a damaged or defective condition; or
    2. if the Product is out of date or expired; or
    3. if the wrong Product which is different from the Order is deliveredProvided Always that the Customer shall return or caused to be returned to SKINETIC GADIEON the aforesaid Products unused and in its original condition, quantity and packaging as it is first delivered to the Customer together with the proof of Order, payment and delivery of the Products.
  5. If a Product which was ordered and invoiced is not included in the delivery, SKINETIC GADIEON shall replace the Product.
  6. If any Product which was not included in the Customer’s Order is delivered to the Customer, SKINETIC GADIEON shall collect the Product from the Customer.
  7. The return of a Product by a Customer does not automatically warrant for a refund. SKINETIC GADIEON will inspect the returned Products upon receipt of the same. If the conditions in Item No. 4 of this Return and Refund Policy have been fulfilled, refund will be made to the Customer and we will reimburse the Customer of its courier charges for returning of the Products to us provided always that the courier payment slip is furnished to us upon seeking refund.
  8. All refunds will be made via the same mode of payment within 2 week and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. SKINETIC GADIEON shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
  9. The Customer is required to send back the affected Product(s) to us via a reliable courier service company to SKINETIC GADIEON at the following address:-
    Unit 8-1 , Tower 3 Avenue 3 , Bangsar South City, Jalan Kerinchi 59200 Kuala Lumpur.
  10. The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches us. SKINETIC GADIEON will not be liable for any loss or damage to the Product prior to the Product is received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.